Report a concern
Notify your project manager within seven days of delivery with order reference, quantity affected, photographs and a description.
Returns & claims
B2B custom and production orders are handled against the approved specification and inspection standard.
Review process
We review production and inspection records, may request samples and provide a corrective action plan when responsibility is confirmed.
Custom products
Approved custom goods cannot be returned for preference or resale reasons. Verified manufacturing nonconformance is handled under the applicable sales agreement.
This general website information is provided as a commercial template and should be reviewed by qualified legal counsel before launch.